What we collect
When you use the contact form on this site, we collect the name, email address, phone number and message you type into it.
When you use the online booking form, we collect your first name, last name, email address and phone number, along with the date and time you select and any SMS consent choices you make.
We do not collect payment card details, government ID numbers or any sensitive personal information through this site.
Why we collect it
We collect contact-form information so we can reply to your enquiry. We collect booking-form information so we can schedule your appointment and send you confirmation and reminder messages about it. We do not use your information for any other purpose.
SMS and phone numbers
Phone numbers and SMS consent collected on this site are never sold, rented or shared with third parties for their own marketing, and are used only to message the person who opted in.
If you tick the transactional SMS box on the booking form, Voltframe Electric LLC may send you appointment confirmations, reminders and service updates by text message. If you tick the marketing SMS box, we may also send occasional offers and news. Both boxes are optional and start unchecked. You can reply STOP at any time to stop receiving messages, or HELP for assistance. Message frequency varies. Message and data rates may apply.
Where data is stored
The information you submit is stored in the business's customer-relationship system. It is used by the people who work at Voltframe Electric to respond to your enquiry or manage your appointment.
Live chat widget
This site includes a live-chat widget operated by the business's messaging provider. When you type into the chat window, that text is received by the messaging provider so that we can respond to you. The provider processes that data on our behalf and does not use it for its own marketing.
Cookies and tracking
This site may use cookies and similar technologies in two ways:
- Chat widget. The live-chat widget sets a cookie to maintain your session and remember your conversation across page loads.
- Analytics. The site may carry an analytics tag that collects anonymised data about page visits (such as which pages are viewed and how long visitors stay) to help us understand how the site is used. This data is not linked to your name or contact details.
Most browsers let you block or delete cookies through their settings. Doing so may affect how the chat widget works.
How we protect your information
Forms on this site are served over an encrypted HTTPS connection, so the information you type travels securely between your browser and our servers. Once received, your data is held in the business's customer-relationship system, which is protected by a password and accessible only to the people who work at Voltframe Electric.
Your rights
You can ask us to correct or remove any personal information we hold about you at any time. To do so, email us at ryan+voltframe@hydrahub.ai or call (720) 454-2355. We will respond as quickly as we can.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of the site after a change means you have seen the updated policy.
Contact us
Voltframe Electric is based in Parker, CO. If you have any questions about this policy or about how we handle your information, please get in touch:
- Email: ryan+voltframe@hydrahub.ai
- Phone: (720) 454-2355
- Hours: Monday to Friday 7:00 AM – 6:00 PM, Saturday 8:00 AM – 2:00 PM (Mountain Time)